Wise Choice – Private Tours with Government-Certified Guides

Public Announcement Regarding Personal Information

Handling of Personal Information

1. Purpose of Use of Personal Information

   In addition to personal information obtained directly from the individual in the course of our business, our company may obtain personal information entrusted to us by our business partners, including advertisers and media companies. The acquired or entrusted personal information will be used for the purpose of promoting appropriate and smooth business operations within the scope necessary to achieve that purpose.

   Purposes of Use of Personal Information Handled by Our Company

   Purposes of Use of Personal Information Handled in Entrusted Operations

   1. Postcard application reception operations
   2. Direct mail dispatch agency operations
   3. Server operation and management operations
   4. E-mail sending and receiving agency operations
   5. Online survey operations
   6. Marketing analysis operations of customer information data, including personal information
   7. Operations related to the secretariat of various events and campaign management
   8. Membership roster management operations
   9. Anonymously processed information handling operations
   10. Personal information handling operations entrusted by other businesses, etc. (Operations to entrust all or part of the handling or processing of personal information)

   Purposes of Use of Personal Information Handled in Non-Entrusted Operations

   11. Recruitment selection operations for our employees (Personal information acquired from applicants will be used for recruitment selection.)
   12. Employment management operations for our employees (including retirees) (Personal information of our employees will be used for employment management operations.)
   13. Guide matching platform operations (Used for matching services connecting interpreter guides and travelers.)
   14. Management and operation of our own and external media (websites, SNS, advertising media, etc.)
   15. Operations for the appropriate and smooth execution of our business
   16. Operations related to communications accompanying transactions with customers, sending greeting cards, etc.
   17. Operations to respond to inquiries, opinions, public interest reports, etc. (including investigations) from customers and business partners
   18. In cases where the purpose of use is individually specified other than 01-19, operations related to the achievement of that purpose of use

   Purposes of Use of Personal Information Handled in Operations Related to Sole Proprietors

   19. Operations to enter specific personal information on documents and submit them to administrative agencies, etc.

   Regarding the retained personal data indicated in 11 to 19, we will appropriately implement organizational, physical, human, and technical security control measures and strive for safety management.

2. Provision of Personal Information to Third Parties and Subcontractors, etc.

   With the customer's consent, or in accordance with applicable laws and regulations concerning the protection of personal information, our company may disclose the customer's personal information to the following types of third parties and subcontractors.

   1. JR-WEST Group companies (refers to subsidiaries and affiliated companies, etc., listed on the website and in the securities reports, etc., of West Japan Railway Company.) Reference: https://www.westjr.co.jp/company/info/group/
   2. Our business alliance partners
   3. Relevant authorities, government offices, and local governments

3. Procedures for Disclosure, Correction, etc.

   The purposes of use of our retained personal data are as indicated in 11 to 19 of "1. Purpose of Use of Personal Information" above. Regarding our retained personal data, we will accept requests from the individual for disclosure, notification of the purpose of use, correction, addition, or deletion when the content of the retained personal information is contrary to facts, etc., suspension of use, erasure, and suspension of provision to third parties (hereinafter referred to as "Disclosure, etc.").

   For specific procedures for requesting Disclosure, etc., please contact the Personal Information Inquiries Desk below. We will then send you the "Personal Information Disclosure, etc. Request Form,” which is required for the disclosure procedures. Please complete the form and return it to us.

   When sending the "Personal Information Disclosure, etc. Request Form," please also send a copy of your passport or driver's license (if there is a registered domicile, please black it out). We will verify your identity based on the personal information we hold. (In the case of an inquiry from a proxy of the individual, we will confirm that the person is a proxy using a power of attorney and a certificate of registered seal.) Please note in advance that, for requests for disclosure and requests for notification of the purpose of use, you will be required to pay our prescribed fee (500 yen per request). Regarding personal information entrusted to us by our business partners, we will respond after contacting the business partner.

   Personal Information Inquiries Desk

   General Affairs Department,

   West Japan Marketing Communications Inc.

   Address:

   Dojima Avanza 8F, 1-6-20 Dojima, Kita-ku, Osaka 530-0003

   TEL:

   +81-6-6344-5138 (Representative)

   Reception hours:

   Weekdays 10:00 a.m. - 5:00 p.m.

4. Personal Information Protection Manager

   The executive officer in charge of planning serves as the general manager of personal information protection of our company.

5. Inquiries and Complaints Regarding the Handling of Personal Information

   Our company is a covered business operator of the Japan Institute for Promotion of Digital Economy and Community (JIPDEC), an authorized personal information protection organization. The said association accepts inquiries and complaints regarding the handling of personal information by covered business operators, so please contact the following for inquiries and complaints regarding the handling of personal information.

   Contact for Complaint Resolution

   Name of Authorized Personal Information Protection Organization:

   Japan Institute for Promotion of Digital Economy and Community (JIPDEC)

   Contact for Complaint Resolution:

   Authorized Personal Information Protection Organization Secretariat

   Address:

   Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032

   TEL:

   +81-3-5860-7565 / 0120-700-779 (Toll-free)

*Please note that this is not the contact point for inquiries regarding our company's products and services.